Client Relations

Introduction

The purpose of this position is to ensure each client’s satisfaction with the service and care received at Marina Bay Animal Hospital; maintain hospital records; perform clerical duties related to the patient care and treatment and provide support to the doctors, practice manager and staff as needed.

Major Duties

• To be efficient, very pleasant, courteous, polite, concerned, and helpful to all clients and co-workers under all conditions at all times.
• Answer the telephone with a smile. Direct and screen all incoming calls to appropriate staff member; handle routine calls.
• Be confident, professional and calm with all clients, at all times, in all circumstances.
• Greet clients promptly and with a smile trying to address both the client and pet by name.
• Ensure that the client and patient information in the medical record and computer is accurate and up to date.
• Follow established policies and procedures in referring clients for immediate care (emergencies) for the patient. Reassure distressed pet owners by keeping them up to date on their pet’s care.