Client Relations

Introduction

The purpose of this position is to ensure each client’s satisfaction with the service and care received at Marina Bay Animal Hospital; maintain hospital records; perform clerical duties related to the patient care and treatment and provide support to the doctors, practice manager and staff as needed.

Major Duties

•To be efficient, very pleasant, courteous, polite, concerned, and helpful to all clients and co-workers under all conditions at all times.

•Answer the telephone with a smile. Direct and screen all incoming calls to appropriate staff member; handle routine calls.

•Be confident, professional and calm with all clients, at all times, in all circumstances.

•Greet clients promptly and with a smile trying to address both the client and pet by name.

•Ensure that the client and patient information in the medical record and computer is accurate and up to date.

•Follow established policies and procedures in referring clients for immediate care (emergencies) for the patient. Reassure distressed pet owners by keeping them up to date on their pet’s care.